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Technology Troubleshooting
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Enter your troubleshooting log entries to this point into the Troubleshooting Knowledgebase.
Read some of the "memorable troubleshooting stories" at http://cternt1.ed.uiuc.edu/troublestories/, rate some of the stories, pick your favorite story, and then enter a memorable troubleshooting story of your own.
Read Phil Agre's "Building an Internet Culture", especially the part about Julian Orr's research on Xerox technicians.
Reflect on your own troubleshooting, and post in WebBoard your description of how you handle technical troubles.
Read the Levin & Miyake paper (optionally go through the audio narrated Powerpoint).
As part of your own reflection on your troubleshooting, react to the Levin & Miyake paper, describing how your troubleshooting is similar and/or different from the process described there. Also reflect on the toubleshooting log and knowledgebase and the memorable troubleshooting stories, and how they do or do not help in your own troubleshooting. Pick your most memorable troubleshooting story (from the Memorable Troubleshooting site by someone else) and say a little about what makes it memorable for you.
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