Understanding and Trouble Shooting of Technology

But first...

• TSE
• TSE Research Portal
• TSE Challenges

Understanding and Trouble Shooting of Technology

• Levels of understanding
• Levels of diagnosis
• Levels of treatment

Network Trouble Shooting

• NetHandbook Network Trouble Shooting
• Network Problem Solving: A diary study and model of telecommunications trouble shooting

Software Trouble Shooting

• similar strategies? check connections? swap equivalent parts?
• your troubleshooting reports
• differences?
  • restart
  • reinstall

  • Levels of understanding?

Milestones for the rest of the semester

• No class in next week, Nov 27 (Thanskgiving - fall break)
• Post the URL of your major project report web site by Monday, Dec 9 in Webboard
• Final report: Thursday, Dec 19 (oral and written), 9am, Room 37, Ed Bldg
  • 10-15 minutes
  • What's the most important and/or most interesting thing you learned from your project?