Understanding and Trouble Shooting of Technology

But first...

• iPod project: ideas?

Understanding and Trouble Shooting of Technology

• Levels of understanding
• Levels of diagnosis
• Levels of treatment

Network Trouble Shooting

• NetHandbook Network Trouble Shooting
• Network Problem Solving: A diary study and model of telecommunications trouble shooting

Software Trouble Shooting

• similar strategies? check connections? swap equivalent parts?
• your troubleshooting reports
• differences?
  • restart
  • reinstall

  • Levels of understanding?

For next week

During the lab...

• creating a new web page/web site
  • with Netscape Composer (free)
  • with Dreamweaver (commercial) or FrontPage or ...