University of Illinois, Urbana-Champaign
Educational Psychology 387
Computer Uses in Education
Understanding and Trouble Shooting of Technology
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Searching your trouble shooting reports
Understanding and Trouble Shooting of Technology
Levels of understanding
Levels of diagnosis
Levels of treatment
How Computers Work
Network Trouble Shooting
NetHandbook
Network Trouble Shooting
Network Problem Solving: A diary study and model of telecommunications trouble shooting
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