Backward Mapping and Total Quality
Management
Appalachian State University
Pat Braziel
Project Coordinator
124 Duncan Hall
Boone, NC 28608
704-262-6091
PROJECT SUMMARY This project established dropout prevention activities in four local high schools (Wilkes Central, East Wilkes, North Wilkes, and West Wilkes) in Wilkes County. The schools comprise a rural district that consistently has one of the highest dropout rates (usually in the top five) among the state's 132 districts. To address this high rate of school dropout, the project deployed a process guided by the theories of Backward Mapping and Total Quality Management (TQM). The overriding goal was to help each school develop programs that proved more responsive to their special education students, thus reducing their dropout rate.
CONTEXTUAL INFORMATION OF NOTE We gathered information from the students on an annual basis by way of formal interviews with freshmen and dropouts, a Student Satisfaction Survey, and the Reasons Youth Come to School (RYCS) Survey. The collected information helped local educators establish the motivations, concerns, and ideas of their students. We then helped the staff to develop or adopt interventions that responded to their students. For background purposes, four key setting features had a substantial impact on this project. First, the high school graduation rate among adults for the county (60%) is well below the national average (85%). This feature proved problematic in a number of ways: Parental support for a child's continued education or return to school after dropping out; parental expectations about schooling; and access to educated role models. Second, the county has a low unemployment rate (4%) and offers a wide range of entry-level jobs that require a minimal education. The fact that it was relatively easy to get a job provided students with a legitimate option to staying in school. Third, each high school operated differently with individual leadership styles varying from autocratic to delegative. These styles affected the decision-making process at the schools. For instance, the staff at West discarded several innovative ideas with the explanation that their principal would not approve the ideas. At North, teachers felt their principal would approve almost anything. Fourth, some educators were reluctant to change their teaching styles. For instance, the staff at Central suggested the largest number of innovative ideas but failed to implement the vast majority of them.